SAFETY & EXCELLENCE
Protecting Our Time & Your Safety
Consultation
Consultations for hair, PMU and aesthetic treatments are a short discussion to assess your needs, check suitability and plan your treatment. Each free consultation lasts up to 10 minutes.
Patch Test Policy
All hair colour, tint treatments and PMU require a mandatory patch test.
Testing must be completed at least 48 hours prior to your session.
Bookings may be cancelled or rescheduled without a recorded test.
A new test is required if you have not visited in over 12 months and
medication or medical history changes within 6 months.
Deposit Terms
Each booking for a treatment necessitates a 25% non-refundable deposit to guarantee your specialist's priority and confirm the slot. This amount is subtracted from your final bill. Notably, clients under 16 years of age require verified consent from a parent or legal guardian before any service commences.
Regarding micro-pigmentation and advanced aesthetic work, an increased deposit reflects the extensive clinical preparation required for your unique plan. All financial transactions are managed with the highest level of professional confidentiality.
Kids Treatments
Any client under the age of 16 must have permission from a parent or legal guardian before any treatment can be carried out.
Cancellation Policy
48-Hour Notice Required
Please provide at least 48 hours notice to change or cancel your appointment. Any notifications received within this 48-hour window will result in the forfeiture of your booking deposit, as all deposits are strictly non-refundable for late cancellations.
We value your cooperation in helping us respect our team's schedule.
TERM OF MEMBERSHIP
- Appointments are required for all treatments.
- Membership is valid for 12 months from date of purchase.
- Benefits are non-transferable and non-refundable.
- Unused treatments and benefits do not roll over beyond expiry.
- Missed or late-cancelled appointments may result in loss of treatment entitlement.
- All discounts apply to full-price treatments only and cannot be combined with other offers or promotions.
- Treatment availability is subject to scheduling and clinical discretion.
Our salon standards ensure the highest level of safety and professionalism for every guest. By scheduling a service at SA Desire, you acknowledge and accept the following operational guidelines for your visit.
01
Patch Test Policy
To guarantee skin safety, all hair color, PMU, and liquid aesthetic procedures require a mandatory sensitivity test at least 48 hours before the start of your scheduled treatment.
02
Deposit Terms
We require a 25% non-refundable deposit to confirm your time slot. This secure payment is credited toward your total service balance on the day of your appointment.
03
Cancellation Policy
We require clinical notice of at least 48 hours for any booking changes. Failure to provide sufficient notice will result in the forfeiture of your non-refundable deposit.
04
Kids Policy
Any client under the age of 16 must have permission from a parent or legal guardian, and must be accompanied by them for all consultations and treatments.
05
Arrival Delay Policy
Arrivals delayed by more than 15 minutes will result in immediate cancellation and loss of deposit. Time extensions required due to client delays will incur additional service fees.
06
Membership Policy
Memberships are personal, valid for 12 months and benefits cannot be shared or carried over.